STUDENT CARE
Someone to call. Someone who answers.
A private personal representative service for international students living in Perth, available throughout the full duration of your stay, for whatever life here brings.
WHY MAISON MILLAN
Once everything is in place — we are the people who stay.
Once the visas are approved and everything is in order, most services consider their job done. Maison Millan is where that ends and something more considered begins. We remain available to your student throughout their time in Perth — not for a fixed period, not for a single purpose, but for the ongoing reality of living in a city that is not your own.
Living independently in Perth brings a steady stream of situations that no amount of preparation fully anticipates. A landlord who will not respond. A health matter that needs navigating quickly. A practical problem with no obvious solution. In those moments, what a student needs is not a directory or a form — it is a real person who knows Perth, knows the right people, and can act without delay.
Maison Millan provides exactly that. A single, trusted point of contact — available by phone, on call when it matters, and proactively in touch so that neither the student nor their family is left wondering whether everything is fine.
For families at home, it is the quiet assurance that comes not from hoping everything is fine — but from knowing that someone capable, discreet, and genuinely invested is present in Perth. Available the moment they are needed, and attentive enough to notice when something deserves attention before it ever becomes a concern.
WHAT WE HANDLE
Available for whatever daily life requires.
Priority Access
Students have a direct number to reach Andrea. When something comes up — familiar or not, simple or complicated — they call and we respond. We listen, we help them think through the situation, and we point them in the right direction. No queues, no voicemail, no waiting.
Tenancy Guidance
When a student has a question about their lease, a maintenance issue that is being ignored, or simply does not know what their rights are as a renter in Western Australia, we help them understand their options and connect them with the right people to assist — whether that is a property manager, a tenants advisory service, or a trusted local contact.
Health Appointment Coordination
Navigating the Australian health system as a new arrival can be confusing. We assist students in locating appropriate GPs, booking appointments, and understanding how their private health cover applies — so that getting the right care is straightforward rather than overwhelming.
Day-to-Day Coordination
Mobile phone plans, utilities, car registration, internet setup, furniture sourcing, government paperwork. The everyday logistics of life in Perth — we connect students with the right providers and services, drawing on nearly two decades of local relationships to make the process efficient and reliable.
Urgent Situations
When something unexpected arises — lost documents, a sudden change in accommodation, an unfamiliar situation that needs navigating quickly — we are the number a student can call to talk it through. We help them identify who to contact, what steps to take, and ensure they are not facing it alone.
Family Communication
For families who wish to stay informed, we provide regular updates at an agreed frequency — calm, clear, and available in English, Chinese, Japanese, or French. Communication is always with the student's knowledge and consent. Families simply receive the reassurance of knowing their student is settled and supported.
Purchasing & Sourcing
When a student needs something sourced or purchased on their behalf — furniture, household items, specialist goods, or gifts — we coordinate the acquisition transparently. Funds are provided by the client in advance, and full itemised accounting is provided for every transaction.
Referrals to Trusted Professionals
Where a situation calls for professional expertise — legal, financial, counselling, migration — we connect students and families with vetted individuals from our personal network. These are people we know, not names from a directory. Our role is to make the right introduction and ensure the student is in capable hands.
OUR APPROACH
No fixed packages. No unnecessaryA services.
Every student's situation is different. Some families want regular communication and the reassurance of frequent contact. Others simply want to know there is someone available in Perth if their student ever needs to make a call. Neither is wrong — and we do not believe in charging for services that do not apply to your circumstances.
Tailored support. Trusted connections. A seamless transition.
Moving to a new country for study is an exciting milestone — but for families, it can also bring uncertainty. New accommodation, unfamiliar systems, appointments, transport, daily routines, and the practical realities of independent living can quickly become overwhelming.
Maison Millan offers a private student transition membership for families seeking trusted, on-the-ground support while their child settles into life and study in Australia.
Designed for international and interstate students, this membership provides practical coordination, local guidance and considered support during an important period of adjustment.
A Trusted Local Extension
Maison Millan acts as a capable point of contact — assisting with the moving parts that sit outside the university experience.
We help coordinate practical requirements, connect students with trusted local services and reassure families that someone reliable is available locally when needed.
Private Student Transition Memberships
A trusted local point of coordination for students beginning life in Australia.
Trusted local support for families navigating study and life in Australia
Membership Support May Include
✓ Accommodation coordination
✓ Settling-in assistance and local orientation
✓ Practical life setup and trusted recommendations
✓ Appointment coordination
✓ Emergency point of contact for practical matters
✓ Health and wellbeing support coordination
✓ Ongoing transition support throughout the membership period
✓ Parent communication and updates, where appropriate
Membership Options
30-Day Transition Membership
Ideal for arrival, settling in, and immediate setup.
90-Day Transition Membership
Designed for students adjusting to a new city, new study environment & independent living.
Semester Membership
Ongoing support and coordination across the university semester.
Why Maison Millan
Built on nearly two decades of relationship-building across property, relocation, lifestyle and trusted services, Maison Millan brings a highly connected and considered approach to student transition support.
For families overseas or interstate, the value lies in having someone local who can assist, coordinate and connect — with professionalism, care and discretion.
For private student transition membership enquiries, please get in touch with Maison Millan to discuss the student’s arrival, location, accommodation needs and level of support required.
